fortune88 Casino & Sportsbook Data Care
This page describes what we collect when you use fortune88 and how we keep that data protected. We take your privacy seriously and operate under clear rules about how your personal information, account details, and payment records are handled. Our commitment is transparency—you should know exactly what we do with your data and why.
We at fortune88 serve users across Indonesia's major regions—Jakarta, Surabaya, Bandung, Medan, and Semarang—and support multiple payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each of these channels involves data sharing to process your transactions safely. Our privacy policy explains that relationship and your rights.
Our services are available only where local law permits. Users are responsible for verifying that access and use of fortune88 comply with their own jurisdiction's applicable law.
What We Collect and Why
When you register an account on fortune88, we collect your full name, date of birth, email address, phone number, and residential address. We also collect identity-verification documents—a national ID card, passport, or driver's licence—to confirm you are who you say you are. This process, called Know Your Customer (KYC) verification, is a legal requirement we must follow to operate as a gaming and sportsbook platform.
We use this information for three main reasons: first, to verify your identity and prevent fraud; second, to process your deposits and withdrawals through payment partners; and third, to comply with anti-money-laundering regulations that apply to all gaming operators. Your identity data is encrypted and stored separately from your account activity logs.
We also collect information about your account activity—which games you play, which football markets or live-dealer tables you visit, how long you stay logged in, and your betting history. This helps us improve the fortune88 platform, detect suspicious patterns, and personalise your experience. We do not sell this data to third parties; it remains within fortune88's systems or is shared only with payment processors and compliance partners under strict contracts.
Cookies and Tracking
We use cookies—small files your browser stores—to remember your login session, your preferred language, and your betting slip preferences. These are functional cookies that make fortune88 easier to use. We also use analytics cookies to understand how users navigate our platform, which pages load slowly, and which live-dealer studios or football markets are most popular. These analytics help us improve performance and fix bugs.
You can disable non-essential cookies in your browser settings. Disabling them will not block you from logging in or placing bets, but some features—like saving your favourite leagues or remembering your withdrawal method—will not work.
How Long We Keep Your Data
We keep your account data, KYC documents, and betting history for as long as your account is active and for at least three years after you close it. This retention period is required by Indonesian gambling regulations and anti-money-laundering law. After three years, we delete your personal data unless we are required by law to keep it longer—for example, if we are investigating a dispute.
If you request account closure, we begin the deletion process immediately, but your historical records remain for the mandatory retention window. You can request a copy of your data at any time by contacting our support team.
Your Rights and Our Commitments
We at fortune88 commit to keeping your data accurate. If your address, phone number, or name changes, you can update your profile in your account settings. We also commit to protecting your account with two-factor authentication—an optional but recommended security layer that requires you to verify your login with a code sent to your phone or email. If you forget your password, our system sends a reset link to your registered email, and you can set a new password without our team's involvement.
Our payment partners—DANA, e-wallet, mobile banking, local payment, online payment, and our bank processors—receive only the information needed to complete your transaction: your name, account identifier, and transaction amount. We do not share your full address, date of birth, or identity document with these partners. Each payment processor has its own privacy policy; we encourage you to review theirs as well.
Withdrawal review process
When you request a withdrawal, our compliance team may ask for additional verification—a recent bank statement or a selfie with your ID. This step protects you against unauthorized access to your account and ensures the money goes to the correct person.
If you believe your data has been mishandled or you have a privacy concern, contact our support team. We aim to respond to data-access requests and privacy complaints within fourteen business days. We do not charge a fee for this service.
Our servers may sit outside Indonesia—some data processing occurs in regional facilities to improve performance and reliability. All data transfers are encrypted and governed by confidentiality agreements with our hosting partners. Your data never leaves a secure environment.
This policy is current as of the date shown on our legal notice page. We may update it to reflect changes in law or our operations. We will notify you of material changes by email or by displaying a notice on fortune88 when you next log in.