fortune88 FAQ
Users of our platform ask questions across several core areas: how to set up and secure an account, which payment methods we accept, what game categories and markets we cover, and how our support team helps resolve issues. This page brings together the most common queries our team receives.
Our FAQ is designed to walk you through account registration, KYC verification, deposit and withdrawal processes, game rules, and account security. If your question is not answered here, our support team is available to assist, and our legal notice and terms pages contain binding rules on jurisdiction, data handling, and account closure.
Reading this page first often resolves common issues without the need for support contact. For urgent account matters — such as suspected unauthorized access or payment disputes — please reach out directly rather than wait. For legal or compliance concerns, consult the terms and privacy policy linked in the footer.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment / e-wallet
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Account security is our highest priority. If you notice any suspicious activity — unusual login attempts, transactions you did not make, or changes to your password or contact details — contact our support team immediately. Do not wait. We can freeze your account temporarily while we investigate, reset your password, and review recent activity logs. Always enable two-factor authentication (2FA) on your account if available. Never share your password, PIN, or authentication codes with anyone, including our staff. If you have lost access to your account, we can help you recover it through a secure verification process.
No. Our terms of service permit only one account per user. Creating multiple accounts to circumvent limits, claim multiple bonuses, or participate in restricted activities breaches our terms and can result in account suspension and funds forfeiture. We use automated and manual checks to detect duplicate accounts. If you have lost access to your original account or need to update your information, contact support to help you recover or modify your existing account rather than open a new one.
Payments and transactions
We support deposits across a wide range to suit different budgets. Our minimum and maximum deposit amounts vary by payment method. For e-wallets like DANA, e-wallet, mobile banking, and local payment, minimums are typically low (under our welcome offer), while maximums may reach several million rupiah per transaction. Bank transfers via online payment, e-wallet, mobile banking, or local payment often allow larger single deposits. online payment and e-wallet also offer flexible ranges. When you select a payment method during deposit, our platform will display the exact limits for that method. If you wish to deposit a very large amount, contact support for guidance, as some methods may have cumulative daily or monthly caps.
Withdrawal requests are reviewed and processed subject to verification windows and banking hours. Once you submit a withdrawal request, our team reviews it to confirm your account is in good standing and the amount is available. Standard review typically spans one to three business days; the exact timeframe depends on the payment method you chose, whether additional verification is required, and the day of the week (weekend and public holidays such as Idul Fitri and Nyepi may extend timelines). Bank transfers and e-wallets like mobile banking and local payment may have different processing speeds. We do not process withdrawals during account disputes or if KYC verification is incomplete. Once approved, the funds transfer to your nominated account follows your bank's standard settlement time.
Promotion codes can usually be entered during registration or in your account settings under the promotions or rewards section. During sign-up, look for a field labeled "Promotion Code" or "Bonus Code" and enter the code before you complete account verification. If you have already registered, log in to your account, navigate to the promotions page, and enter the code there. Some codes are time-limited or have usage restrictions — for example, certain codes may apply only to specific payment methods or during particular events like Liga 1 seasons. If a code does not work, check that you have typed it correctly and that it has not expired. Our support team can confirm whether a code is valid and help you troubleshoot.
Game rules and coverage
We offer markets on major football leagues and tournaments including Liga 1 (Indonesian top division), Piala AFF, Piala Indonesia, and international competitions such as the Champions League and Premier League. Markets vary by season and availability; during major tournament windows, we expand coverage. You can view the full list of available markets by logging into your account and browsing the sports section. Our draw schedule page lists upcoming fixture dates. Each market comes with its own rules and odds, which are displayed clearly before you place a bet. If you have a question about a specific match or market, contact our support team — they can clarify rules and confirm whether a particular fixture or market is currently available.
Support and account care
Our live chat support team is available during extended business hours to assist with account, payment, and game-related questions. Availability may vary by time zone and day of the week. You can check the live chat status in the bottom-right corner of your screen when logged in — if it shows "Online," a team member is ready to help. Outside of live chat hours, you can still submit a support ticket via email, and our team will respond within one business day. For urgent account issues (such as suspected fraud or unauthorized access), include "URGENT" in your message and contact support immediately. Do not rely on live chat alone for critical issues — a ticket ensures we have a formal record of your request.